FAQ

Where are you located?

Given the mobile nature of our service, CBR does not have a storefront location.  

Is there an additional charge for delivery or pick-up?

No, delivery and pick-up are free to any secure location in Prince Edward County. 

When are bikes delivered and picked up?

Both delivery and pick-up are done in the morning.  In order to save fuel and minimize our carbon footprint deliveries are done in the shortest possible route, so your delivery time will depend upon the specific locations that morning.  You will receive a text or email about 30 minutes before to confirm when the bikes will be arriving.

What is included with each rental?

Every bike is safety-equipped with a helmet, lock, kickstand, and bell.  Additional accessories such as racks, mirrors and SPD pedals are available for a nominal charge.  Each rental also includes a map, bike bag, an LED taillight for greater visibility, as well as a complimentary CBR water bottle for each rider.

What bikes do you have?

CBR has 36 MEC “Mixed Tape” bikes, a commuter/hybrid style with 7-speed twist-grip gearing for easy intuitive shifting, 35mm tires for all road surfaces, and powerful V-brakes.  We also have four Revelo 8-speed bikes that fold into the size of a suitcase but ride like a full-sized bike despite the small wheels.  Both are Canadian-designed!

Why don’t you rent road and mountain bikes?

Our commuter bikes have been chosen to provide an easy, comfortable and secure ride for the recreational cyclist.  Road and mountain bikes are more complex and specialized requiring greater rider skill and knowledge and are more prone to mechanical issues.

How early should I reserve a bike?

Although we have 40 bikes, we cannot predict our available inventory in advance.  To avoid disappointment, it’s always a good idea to reserve ahead, especially if you are a group or are visiting on a holiday weekend.  This can be done on a risk-free basis (see below.)

Can I modify or cancel my reservation?

Absolutely.  As long as you let us know 2 days in advance, you can modify or cancel your reservation without cost or penalty.  After that, we reserve the right to charge the one day rate for each bike reserved.  Please advise us at jeff@countybikerentals.com or call/text 647-462-7504 if you need to make changes.

What forms of payment do you accept?

We accept major credit cards, e-transfer and cash.  A deposit may be required to guarantee your reservation if you are reserving more than 4 bikes.

What kind of discounts are available? 

CBR is happy to offer discounts whenever there are multiple bikes delivered and picked up together or bikes are rented for more than one day. For example, 3 bikes rented for 5 days are discounted 50% compared to the daily rate for one bike.  See the rate chart for more info.

Do I have to sign a waiver?

Yes. As wonderful as it is to ride a bike in The County, it is not a risk-free activity.  The waiver releases CBR from any responsibility for your safety or the consequences of your decision to rent a bike from CBR.  As is industry practice, we can only rent bikes with a waiver signed by each individual rider. 

What help do your provide in fitting the bike?

We want you to enjoy your bike ride to the max!  Each MEC bike is fitted for your comfort, starting with the frame size; then the seat height  is adjusted for optimal comfort and efficiency.  The Revelo folding bike comes in one size but is highly adjustable for both seat and handlebar height providing a custom fit.

What happens if I have a flat tire or other mechanical problem?

CBR provides free road side assistance for all of its bikes.  Just dial 1-844-4COUNTY and we will make our best efforts to get you back on the road as quickly as possible.

Do you repair or sell bikes?

We only maintain our own bikes.  The sale of our fleet bikes will occur from time to time.