FAQ

Where are you located?

Since we deliver and pick-up all of our bikes, CBR does not have a storefront location.

What bikes do you have?

CBR has a fleet of 70 premium bikes and e-bikes which include the 8-speed Marin Presidio 3 commuter, the 3-speed Priority Classic Plus and lightweight e-bike versions. They use carbon belt drives instead of oily chains and internally-geared hubs instead of derailleurs. The result is smooth, quick and trouble-free shifting.  We also have compact Revelo folding bikes and kid’s bikes that fit easily into your trunk. Lastly we have a Co-motion Periscope tandem. Dedicated trailers for kids or pets are also available.

For more information, visit our Bikes page.

Is there an additional charge for delivery or pick-up?

Delivery and pick-up are free to any location in Prince Edward County. Pick-up location can be decided during the ride.

When are bikes delivered and picked up?

We deliver and pick-up bikes to suit your schedule. That said, we try to order our deliveries to minimize our carbon footprint, so your delivery time will depend to some extent on our other rentals that day. You will receive a text or email the evening before to confirm what time your bikes will be arriving.

What is included with each rental?

Every bike is safety-equipped with a helmet, lock, kickstand, and bell. Additional accessories such as racks and panniers/bags, fenders and SPD pedals are available for a nominal charge. Each rental also includes a highlighted map, as well as a complementary CBR water bottle for each rider.

Why don’t you rent road and mountain bikes?

Our hybrid bikes have been chosen to provide an easy, comfortable and secure ride for the recreational cyclist. Road and mountain bikes are more complex and specialized requiring greater rider skill and knowledge and are more prone to mechanical issues.

How early should I reserve a bike?

Although we have a large fleet, we still sell out on busy weekends. So it’s always a good idea to reserve as soon as you have dates, especially if you are a group or are visiting on a holiday weekend. Reservations are risk-free.

Can I modify or cancel my reservation?

Absolutely! As long as you let us know 2 days in advance, you can modify or cancel your reservation without cost or penalty. Less than 48 hours is a $10/bike cancellation fee and less than 24 hours is a $25/bike fee. Please advise us at jeff@countybikerentals.com or text 647-462-7504 if you need to make changes.

What happens if it rains?

Payment of the rental fee is only required 48 hours before the rental which allows you to check the weather forecast and decide whether or not to proceed.  If you decide to cancel or modify the booking for any reason including inclement weather, the rules in the section above apply.  On more threatening days, we provide emergency ponchos, fenders if available and timely text messages of impending rain based on radar.

What forms of payment do you accept?

We accept major credit cards, and e-transfer. A $10/bike deposit is required to guarantee your reservation if you are renting 10 or more bikes.

What kind of discounts are available? 

CBR discounts whenever there are multiple bikes delivered and picked up together or bikes are rented for more than one day. Visit our Rates page for more information.

Do I have to sign a waiver?

Yes. As wonderful as it is to ride a bike in The County, it is not a risk-free activity. The waiver releases CBR from any responsibility for your safety or the consequences of your decision to rent a bike from CBR. As is industry practice, we can only rent bikes with a waiver signed by each individual rider.

What help do your provide in fitting the bike?

We want you to enjoy your bike ride to the max! Each bike is fitted for your comfort, starting with the frame size; then the seat height is adjusted for optimal comfort and efficiency. The Revelo folding bike comes in one size but is highly adjustable for both seat and handlebar height providing a custom fit, as is the tandem.

What happens if I have a flat tire or other mechanical problem?

CBR provides free road side assistance for all of its rentals. Just call 1-844-4COUNTY and we will make our best efforts to get you back on the road as quickly as possible.

Do you repair or sell bikes?

We only maintain our own bikes. The sale of our fleet bikes will occur from time to time.